Questions & Answers
What time can I check-in to my room?
You can check-in to your room from 3pm each Hotel. Please check-out by 11am on day of departure. We do have the option of early check-in, available from noon or late check-out by 2pm, charged at £50.00 per room. If you do wish to arrange early check-in or late check-out, please contact us in advance of your stay.
Do I need to book treatments in advance?
We recommend booking treatments as far in advance as possible to avoid disappointment, however you can book on the day but there will be limited availability.
I have booked a Spa Break, what time are my treatments?
Your treatment times will be confirmed during check-in, and can be scheduled between 3pm on day of arrival until 1pm on day of departure. Please note that treatment times cannot be confirmed prior to check-in.
Can I use the spa with my overnight stay?
Yes, as a guest at Alexander House or Rowhill Grange you will receive temporary residential membership to our utopia spa. You can make full use of the spa from 3pm on day of arrival until 11am on day of departure. If you have booked a Spa Break with treatments included in the package, we will extend the use of spa facilities until 1pm on day of departure.
What spa facilities do you have?
Alexander House Utopia Spa: Our Grecian-themed spa has an exercise pool, hydrotherapy pool and bubble tub as well as saunas, steam rooms and monsoon showers located in our changing suites. The spa has a private Zen garden with outdoor hot tub and a collection of relaxation lounges.
There are 25 treatment rooms including three double treatment rooms with private showers, and a wealth of treatments to choose from. There is also a professional hair salon, nail bar and pedicure station.
Spa guests can make full use of the state-of-the-art gym, join one of our daily exercise classes or make use of the tennis court, walking trail or mountain bikes.
Rowhill Grange Utopia Spa: Our Roman-inspired spa has two floors of luxury spa facilities. You can take a dip in the full length swimming pool or relax in the hydrotherapy pool, bubble tub and sauna. Steam rooms and monsoon showers are also located in our changing suites.
There is a fully equipped gym with a range of fitness equipment for guests to use.
We have nineteen treatment rooms and a wealth of male and female treatments. There is a boutique hair salon and nail spa.
Can I use the Spa before check-in at 3pm?
The use of spa facilities is from 3pm. If you wish to use the spa before 3pm we do offer an early check-in option, charged at £50.00 per room. Early check-in is available from noon and will allow you access to all spa facilities. To arrange, please contact us in advance of your stay.
What time are the spa facilities open until?
Alexander House: Daily 8am-8pm
Rowhill Grange: Monday-Friday, 7am- 9pm. Saturday & Sunday, 8am-8pm
Is there a minimum age requirement for access to the spa and pools?
For health and safety reasons any persons under the age of 18 are not permitted to use the spa or pool facilities.
Should I book Afternoon Tea in advance?
Due to the popularity of our Afternoon Tea, advanced booking is recommended.
What is the price of Afternoon Tea?
Please view our Afternoon Tea Pages for our current upto date pricing. Should you wish to join us for Afternoon Tea, advanced booking is recommended.
What time is breakfast?
Alexander House - Monday – Friday 7am -10.00am Weekends & Bank Holidays 8am – 11am
Rowhill Grange - Monday – Friday 7am -9.30am Weekends & Bank Holidays 8.00am – 10am
Langshott Manor - Monday – Friday 7am -9.30am Weekends & Bank Holidays 7.30am – 10am
Do you have rooms with a Jacuzzi?
We do not have individual Jacuzzi baths, however many of our Spa Suites have walk-in steam or monsoon showers and separate over-sized baths. If you would like to request one of our suites, please call to arrange in advance; please note that not all requests are guaranteed.
Do room/spa rates include VAT?
Yes, all our rates include VAT
Are there any rooms that can sleep three people?
Yes, we can recommend our spacious Spa Suites which have either twin beds or a king size bed with an additional sofa bed for the third person. Please call for pricing.
Do you offer babysitting services?
Babysitting is not something we currently offer, however if this is something you do require please speak to a member of our team, who will be happy to put you in touch with local babysitting services.
Do you allow pets at your hotels?
We have selected rooms at Alexander House and Langshott Manor for small dogs. Pets are not permitted at Rowhill Grange.
Should I bring two swimming costumes with me?
As a guest staying with us we will provide you with a robe, towels and slippers, however please remember to bring suitable swimwear. As we do not have any swimwear drying facilities you may wish to bring more than one.
Do I need to bring my own bathrobe?
Slippers & Bathrobes are in all bedrooms
What times are the restaurants open?
Please visit the hotels restaurants tab for updated dining times
Do your restaurants have a dress code?
The dress code for AG’s, Mulberry and RG's Restaurants is elegantly smart. We do not require gentlemen to wear a jacket and tie but we do not permit sportswear or trainers.
What are your Limited Company Details?
Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: Pearl Assurance House, Derby Square, Liverpool, L2 9XL. VAT No: GB649076410
How long are gift vouchers valid for ?
Gift Vouchers are valid for 10 months from the date of purchase with the exception of certain sale periods.
What can I buy with monetary vouchers ?
Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account.