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The Commitment

At Alexander Hotels

Our Commitment

Our experienced senior management team are well aware of the challenges of running an award winning hospitality business. We are all committed to offering an excellent working environment, supporting all employees to reach their job and career ambitions.

You will be provided with the resources you require and will be treated with respect and in a fair, professional way at all times. We are committed to ensure our teams are involved and informed so they have every chance of giving of their best.

For the ambitious we offer great opportunities for development and progression. Our experienced People & Development Manager ensures you are offered outstanding training and are coached and appraised to your full potential.

Your Commitment

While we appreciate your experience and knowledge we are more interested in your motivation for delivering excellent service and your personal qualities. These will determine your actions in the workplace, your loyalty to our business, your colleagues and our guests.

There are 6 key areas that all our employees at every level are motivated to achieve, we call these our KEY STANDARDS

Appearance and Personal Presentation
'Looking our best and creating the right impression at every occasion all through our working day'

Customer Service
' As simple as a smile, an acknowledgement, listening to and meeting our guests needs, helping guests to resolve issues and get the best out of the time in our company. We are deliverers of personal service to all our guests, ensuring all our guests are treated as individuals.'

Team Work
'Working together to deliver excellence. Realising every action has a consequence and ensuring all our actions help our colleagues to give of their best.'

Telephone Handling
'Our commitment to ensure that guest service on the telephone matches our personal face to face service at all times - creating the right impression before, during and after a guests stay.'

Hotel & Department Tidiness
'All taking our share of the responsibility in making sure our hotel, spa and department look tidy, protecting our fabulous product and keeping it looking its best at all times.'

Health & Safety
"Ensuring every person who enters our business has the confidence of our ability to run our business in a safe and healthy way."