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Terms and Conditions - Alexander Hotels

Terms and Conditions

Alexander Hotels

Terms & Conditions

Alexander Hotels & Utopia Spas

Overnight Stay Reservations

Accommodation is normally available from 3pm on the day of your arrival, use of the spa facilities can be enjoyed from this time. On your departure day, we ask that you check out of your room by 11am. For Those guests staying on a Leisure Break, you may continue to use the spa facilities until this time. For those guests staying on one of our specific Spa Breaks, your use of spa facilities is extended until 1pm. We can store any luggage you might have while you continue to enjoy any further treatments.

Spa facilities are available to all guests over the age of 18. Please make us aware if there is anything in your medical history that could affect your day here with us, if you are pregnant or have recently had any operations as this may affect the treatments you can have. Please do not use the sauna, steam room or jacuzzi if you are pregnant or could be pregnant, since the rising of the internal core body temperature could result in the foetus suffering ill effects.

We respectfully advise you that we are unable to give specific appointment times for treatments that are included as part of your stay until the day of your arrival. Please note that any inclusive treatments may be scheduled from 3pm on your day of arrival until 1pm on your day of departure. For those guests enjoying the Utopia experience with friends, we will endeavour to arrange similar treatment times.

A non-refundable deposit of £100.00pp is required at the time of making your reservation for all Spa and Leisure Breaks. A non-refundable deposit of £50.00pp is required for Room Only and Bed and Breakfast bookings (also including Sunday Suppers at Langshott Manor Hotel). All major credit and debit cards are accepted, with the exception of Visa Electron. Cheques are accepted with a Bank Guarantee Card. All prices quoted are per person unless otherwise stated and based on double occupancy. 

Settlement of outstanding balance is on departure.

Cancellations within 7 days of your arrival date will be charged in full unless we are able to resell your room at which time all monies will be refunded less your original deposit. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of their stay. A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our 'flexi cover'. This will allow you to change the date of your booking up to 24 hours prior to arrival. This option is chargeable at the time of booking.

Alexander Hotels reserve the right to cancel any overnight stay reservation if reasonable circumstances apply. 

Spa Day Reservations

Your Spa Day includes full use of the spa facilities, dining option and specific treatments associated with this package. Should any of your group have any medical dietary requirement please let us know in advance so that we can cater accordingly.

Should you be using vouchers as payment or part payment for your day, please ensure you bring these with you to avoid the full amount of your experience being charged on departure.

For use during your day a robe and towels are provided, with use of a locker, selection of complimentary toiletries and hair drying facilities in the changing suites.

What to bring with you:

Utopia can provide a wide range of treatments. Should you wish to book any additional treatments at Utopia, we strongly recommend that you book in advance to avoid disappointment. Our Reservations department can be contacted on 01322 612718.

We are unable to advise you of specific appointment times until the day of your arrival. For those guests enjoying the Utopia experience with friends, we will endeavour to arrange similar treatment times.

Our treatments are carried out by male and female therapists. For your comfort, should you have a preference of therapist please inform us prior to your arrival where we will do our very best to accommodate your request.

The Gymnasium is available for our Spa Day guests every day. A group exercise class timetable is also available on most days subject to availability and holiday periods (only available at Alexander House Hotel & Utopia Spa). Please note that some classes may restrict access to the main pool for short periods during the day. 

Utopia Spa is available for all guest of the age of 18. Please note that Spa Days are non refundable, however we are able to change the date of your booking up to 7 days prior to the date of your Spa Day. If a cancellation is made within 7 days, the booking is unable to be transferred to another date. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of their spa day. A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our "flexi cover". This will allow you to change the date of your booking up to 24 hours prior to arrival. If you have not already done so and would like to add this cover to your booking please contact us to arrange this.

Please also make us aware if there is anything in your medical history that could affect your day here with us, if you are pregnant or have recently had any operations as this may affect the treatments you can have. Please do not use the sauna, steam room or Jacuzzi if you are pregnant or could be pregnant, since the rising of the internal core body temperature could result in the foetus suffering ill effects.

Alexander Hotels reserve the right to cancel any spa day if reasonable circumstances apply. 

Individual Treatment Reservations 

Utopia Spa offers treatments to guests over the age of 18. Some treatments are available for younger guests, please ask us for details.

It is advisable to book treatments prior to arrival to avoid disappointment. A pre-payment will be required for all individual treatments. Please note, individual treatment bookings do not include use of the spa facilities.

As a courtesy to our clients and to ensure you enjoy the full benefit of your treatment, please be prompt to your appointment. We respectfully advise all our guests to be seated in the waiting lounge five minutes prior to appointment time. If you are late for your appointment, we can offer you a shortened service.

If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. 

Alexander Hotels reserve the right to cancel any individual spa treatment if reasonable circumstances apply. 

Gift Vouchers

A wide range of Gift Vouchers are available to purchase for a Spa Day, Spa Break, Treatment, Dining or Monetary value. Vouchers are generally valid for 10 months unless otherwise stated.

Vouchers are non- refundable, non-transferable and must be redeemed by the expiry date shown. No change will be given when using a voucher to settle your account. Photocopies will not be accepted. We advise you to book well in advance to ensure the date of your choice. Bookings are subject to availability. Utopia Spa is available to all guests over the age of 18. Please note that vouchers cannot be used as payment to purchase other vouchers.

If you are purchasing a spa day voucher during our sale, vouchers are only available on full spa day gift vouchers and cannot be used in conjunction with any other offer or discount.  Sale vouchers are generally valid for 6 months unless otherwise stated. All gift vouchers are subject to availability.

Smoking

Alexander Hotels are proud to advise guests of our non smoking policy throughout all 3 hotels. Guests are invited to use our designated smoking areas should they wish to smoke. Please note a £100.00 cleaning charge will be applied to your account where smoking has occurred in our non-smoking bedrooms.

Pets

If you would like the home comfort of treating your four legged friend to a luxury stay with you, we have selected rooms perfectly designed to accommodate dogs. *Available at Alexander House and Langshott Manor only. 

Price Promise

Our price promise guarantee is only valid on 'packages rates' and proof of package; like for like must be provided upon booking. Complimentary ugrade choice is chosen by a hotel represenative. 

Conference and Events 

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