Terms & Conditions
Alexander Hotels
Alexander House - Booking Information
Spa Escapes
A non-refundable deposit of £100.00 per person is required at the time of making your reservation and a credit card number taken in order to confirm your booking. Cancellations within 7 days of your arrival date will be charged in full unless we are able to resell your "Spa Escape" at which time all monies will be refunded less an administration fee of £20.00.
All prices quoted are per person per "Spa Escape" based on a double occupancy. A supplement of £45.00 per night will apply to single occupancy. A £50.00 cleaning charge will be applied to your account where smoking has occurred in our non-smoking bedrooms.
Spa facilities are available to all guests on a "Spa Escape" over the age of 18.
Your room is normally available from 3pm on the day of your arrival. On your departure day, we ask that you check out of your room by 11am, after which time we can store any luggage you might have while you continue to enjoy the spa facilities at your leisure until 3pm. Please note treatments can be booked on your day of arrival from 3pm subject to availability.
Treatments
A pre-payment will be required for all individual treatments. If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments and relaxation days.
Relaxation Days
Full pre-payment for your relaxation day and add on treatments is required at the time of booking in order to confirm your reservation. Relaxation days are non-refundable and require 7 days notice of cancellation at which time the date of your booking can be transferred. If a cancellation is made within 7 days, the booking is unable to be transferred to another date.
Smoking
Rowhill Grange Hotel and Utopia Spa are proud to advise guests of our non smoking policy in all areas of our hotel. Guests are invited to use the Garden Terrace should they wish to smoke. Please note a £100.00 cleaning charge will be applied to your account where smoking has occurred in our non-smoking bedrooms.
Rowhill Grange - Booking Information
Reservations
Spa facilities are available to all guests over the age of 18, to include full use of the swimming pool, therapy pool, Jacuzzi, sauna, steam room, Cybex gymnasium and a full timetable of classes in the aerobics studio. Face, body, hand and hair treatments for men and women are also available.
Accommodation is normally available from 3pm on the day of your arrival, use of the spa facilities can be enjoyed from this time. On your departure day, we ask that you check out of your room by 11am. For Those guests staying on a Leisure Break, you may continue to use the spa facilities until this time. For those guests staying on one of our specific Spa Breaks, your use of spa facilities is extended until 3pm. We can store any luggage you might have while you continue to enjoy any further treatments.
We respectfully advise you that we are unable to give specific appointment times for treatments that are included as part of your stay until the day of your arrival. Please note that any inclusive treatments may be scheduled from 3pm on your day of arrival until 3pm on your day of departure. For those guests enjoying the Utopia experience with friends, we will endeavour to arrange similar treatment times.
A non-refundable deposit of £100.00 per person is required for all guests staying on a Spa Break at the time of making your reservation, a non-refundable deposit of £100.00 per room is required for all other bookings. All major credit and debit cards are accepted, with the exception of Visa Electron. Cheques are accepted with a Bank Guarantee Card. All prices quoted are per person unless otherwise stated and based on double occupancy. A supplement of £50.00 per night will apply to single occupancy.
Settlement of outstanding balance is on departure.
Cancellations within 7 days of your arrival date will be charged in full unless we are able to resell your room at which time all monies will be refunded less your original deposit. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of their stay. A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our 'flexi cover'. This will allow you to change the date of your booking up to 24 hours prior to arrival. This option is chargeable at the time of booking.
NB: PLEASE DO NOT USE THE SAUNA, STEAM ROOM OR JACUZZI IF YOU ARE PREGNANT OR COULD BE PREGNANT, SINCE THE RISING OF THE INTERNAL CORE BODY TEMPERATURE COULD RESULT IN THE FOETUS SUFFERING ILL EFFECTS!
Treatments
A pre-payment will be required for all individual treatments. If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments and relaxation days.
Spa Days
Full pre-payment for your spa day and extra treatments is required at the time of booking in order to confirm your reservation.
A £10 refundable deposit will be required for the use of robes. Please ensure you bring appropriate footwear for the Spa and Gymnasium areas.
Spa Days are non refundable, however we are able to change the date of your booking up to 7 days prior to the date of your Spa Day. If a cancellation is made within 7 days, the booking is unable to be transferred to another date. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of their spa day. A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our 'flexi cover'. This will allow you to change the date of your booking up to 24 hours prior to arrival. This option is chargeable at the time of booking.
NB: PLEASE DO NOT USE THE SAUNA, STEAM ROOM OR JACUZZI IF YOU ARE PREGNANT OR COULD BE PREGNANT, SINCE THE RISING OF THE INTERNAL CORE BODY TEMPERATURE COULD RESULT IN THE FOETUS SUFFERING ILL EFFECTS!
Treatments
The Utopia Spa offers treatments to guests over the age of 18.
It is advisable to book treatments prior to arrival to avoid disappointment.
As a courtesy to our clients and to ensure you enjoy the full benefit of your treatment, please be prompt to your appointment. We respectfully advise all our guests to be seated in the relaxation lounge five minutes prior to appointment time. If you are late for your appointment, we can offer you a shortened service.
Full payment will be required for all individual treatments at the time of booking.
If you need to cancel your appointment, please call us 24 hours prior to your scheduled appointment otherwise we will have to charge you for the full amount of the service(s) booked. We strongly advice all guests to consider insurance to cover the unfortunate cancellation of their spa treatments and relaxation days.
Vouchers
A wide range of Gift Vouchers are available to purchase for a Spa Day, Spa Break, Treatment, Fine Dining in RG's Restaurant or general monetary vouchers. All Gift vouchers are non-refundable and valid for 10 months from purchase date.
Smoking
Rowhill Grange Hotel and Utopia Spa are proud to advise guests of our non smoking policy in all areas of our hotel. Guests are invited to use the Garden Terrace should they wish to smoke. Please note a £100.00 cleaning charge will be applied to your account where smoking has occurred in our non-smoking bedrooms.
Pets
We regret to advise we do not permit any pets at Rowhill Grange unless they are Assistance dogs.
Langshott Manor - Booking Information
Reservations
We gladly accept reservations by telephone providing a major credit card is used to guarantee the room. Alternatively, a written confirmation together with a £100 deposit is requested.
Dining Room
Should you require a table in our restaurant, please book in order to avoid disappointment as our restaurant is very popular.
Cancellation
We would like to remind guest that a reservation (room or restaurant) constitutes a contract between themselves and Langshott. In the event of a cancellation within 48 hours of the stay, we shall do our best to re-let the room(s) in order to prevent imposing a charge for the accommodation. 100% of charges will apply. (24hrs for tables)
Credit Cards and Cheques
All major credit and debit cards are accepted. Cheques are accepted with a Bank Guarantee Card.
Helicopters
Can be put down in a field at the bottom of our drive with permission.
Arrival and Departures
Rooms are normally available from 2.00pm on the day of arrival. We would ask guest to vacate their rooms by 11.00am on the day of departure.
Parking
Overnight parking is available for guests staying at the hotel or visiting our restaurant. Langshott manor does not accept liability for guests vehicles or property left on the premises.
