Find out all you need to know about Alexander House before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01342 714914 and they will be happy to answer any of your queries.
- What time can I check in?
Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.
- What time is check out?
Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.
- What time is breakfast served from?
Monday - Friday | 7:00am - 10:00am
Weekends & Bank Holidays | 8:00am - 11:00am
- Are there rooms that can sleep three people available?
We have a selection of Luxury Rooms, Junior or Spa Suites or our Self Serviced Gatehouse that can accommodate up to 3 adults or 2 adults and 1 child. Please call our reservations team on 01342 714914 for further information.
- Do I need to bring my own bathrobe?
Robes and slippers are provided in all of our bedrooms and suites.
- What is your cancellation policy?
For Dinner, Bed and Breakfast packages:
Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.
For Breaks with Treatments included:
Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.
For Advanced Purchase and Special offer Pre paid rates:
Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
- Do room and spa rates include VAT?
Yes, all of our rates include VAT.
- Do you allow pets in your hotel?
- Can I use the spa during my stay?
Utopia Spa access is available for all guests confirmed on one of our leisure breaks. Please be aware that Utopia Spa access is not included on Room Only, Bed & Breakfast or Dinner, Bed & Breakfast packages. Spa access can be added for a small charge per person per night or included when booking an 85 or 55 minute Utopia Spa Treatment.
- What are your Limited Company Details?
Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul's Square, Liverpool, L3 9SJ, VAT No: GB649076410
- Do you have parking?
Yes, we have free parking at the hotel. This includes Tesla destination charging points for electric cars and designated disabled parking spaces.
- I have booked a spa break, what time are my treatments?
Your treatments times will be confirmed during your check in, and can be scheduled between 3pm on the day of arrival until 1pm on he day of departure. Please note that treatment times cannot be confirmed prior to check in.
- What spa facilities do you have?
Our Grecian-themed spa has an exercise pool, hydrotherapy pool and bubble tub as well as saunas, steam rooms and monsoon showers located in our changing suites. The spa has a private zen garden with outdoor hot tub and two relaxation lounges.
There are 25 treatment rooms including three double treatment rooms with private showers and a wealth of treatments to choose from. There is also a professional hair salon, nail bar and pedicure station.
Spa guests can make full use of the state-of-the-art gym, as well as our tennis courts, walking trails and mountain bikes.
- Can I use the spa before check in at 3pm?
The use of spa facilities is from 3pm. If you wish to use the spa before 3pm we do offer an early check in option, charged at £50.00 per room. Early check in is available from 12pm and will allow you access to all spa facilities. To arrange, please contact us in advance of your stay.
- What time is your spa open until?
Our spa is open daily from 8am - 8pm.
- Is there a minimum age requirement for access to the spa and pools?
For health and safety reaons, any persons under the age of 18 are not permitted to use the spa or pool facilities.
- Shall I bring two swimming costumes with me?
We do not have swimwear drying facilities available at our spa, so you may wish to bring more than one.
- Do I need to bring my own robe or footwear?
As a guest, you will be provided with a robe, towels and slippers. Please remember to bring suitable swimwear as this is not provided.
- Where can I view the spa lunch menu?
- If I book a treatment do I have access to the Spa facilities?
Individual treatment bookings do not include use of the spa facilities unless you are a hotel resident.
- What are your restaurant opening times?
A la carte dinner: 7pm - 9.30pm
Tasting menu: 7pm - 9pm
Saturday brunch: 11am - 2.30pm
Sunday lunch: 12pm - 2.30pm
Breakfast: Mon - Fri 7am - 10am | Sat - Sun 8am - 11am
Lunch: Mon - Fri 12pm - 2.30pm | Sat - Sun 12.30pm - 2.30pm
Dinner: Mon - Thu 7pm - 9.30pm | Fri to Sun 6.30pm - 9.30pm
1608 Champagne Bar
The lounge bar menu: 11am - 9.30pm
- Do your restaurants have a dress code?
Our dress code for AG's is elegantly smart. We do not require gentlemen to wear a jacket and tie, but please bear in mind that we do not permit sportswear.
- Do you cater for specific dietary requirements?
We try our best to cater for special diets. We offer a Vegan and Vegetarian menu in both of our restaurants however for certain dietary requirements we do require a minimum of 24 hours notice.
- What is the difference between your two restaurants?
AGs Restaurant is 3 AA Rosette awarded and is open for A la carte dinner, Saturday brunch, and Sunday lunch. To dine in AGs you must comply with our smart dress code. While we don't require a jacket and tie, we don't permit sportswear.
Reflections Restaurant is 2 AA Rosette awarded and is open for Breakfast, Lunch and Dinner. This restaurant provides a more relaxed setting to dine in, there is no dress code and we welcome spa guests to relax in their robes.
- Do you have to be a hotel resident to enjoy the bar and restaurants?
- Do I need to book my afternoon tea experience in advance?
Due to the popularity of our afternoon tea, advanced booking is highly recommended.
- What is the price of your afternoon tea?
Champagne afternoon tea: £39.00pp Monday - Friday | £41.00pp Saturday & Sunday
Afternoon tea: £29.00pp Monday - Friday | £31.00pp Saturday & Sunday
- Do you cater for specific dietary requirements?
We try our best to cater for every dietary requirement, including gluten free and vegetarian Afternoon Tea. We do require a minimum of 24 hours notice for any special dietary requirements.
- Do I need to pre-book the tennis court?
Yes, please visit reception during your stay if you would like to book our tennis court.
- What nature trails are close by?
Our hotel and spa proudly sits among 120 acres of gardens and trekking trails. Maps are available at reception if you would like more information on nature trails.
- What rooms do you have available for special occasions?
- What type of special occasions do you cater for?
We can cater for a variety of special occasions, including:
- Engagement and anniversary celebrations
- Birthday parties
- Cocktail and canapé receptions
- Name the baby and gender reveal parties
- Baby showers
- Glamorous balls
- Retirement parties
- Celebration of life events for up to 300 guests
- Do you have a wedding licence?
Yes - our Shelley Suite, Wakehurst Suite, Gazebo, Asquith space and Churchill space are fully licensed.
- What can I buy with monetary vouchers?
Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.
- How long are gift vouchers valid for?
Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers of which are valid for 6 months, unless stated otherwise.
- What is the nearest train station & where do the trains run from to get there?
Our nearest train station is East Grinstead, it is approximately 10 minute drive from our hotel. The station has 2 platforms with trains running to Uckfield, London Victoria and London Bridge.
- Is there a taxi rank at your nearest train station?
Yes, there is a taxi rank outside of East Grinstead station.
- Do you offer airport transfers to and from Gatwick Airport?
We work with Driven UK, a 24/7 taxi transfer company to and from all London airports. If you would like to contact them directly, you can call them on 01293 786786.
- How far is Alexander House from Gatwick Airport?
Gatwick Airport is a 20 minute drive from Alexander House.