Alexander House

FAQs

Find out all you need to know about Alexander House before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01342 714914 and they will be happy to answer any of your queries.

  • What time can I check in?

    Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.

  • What time is check out?

    Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.

  • What time is breakfast served from?

    Monday - Friday | 7:00am - 10:00am

    Weekends & Bank Holidays | 8:00am - 11:00am

  • Are there rooms that can sleep three people available?

    We have a selection of Luxury Rooms, Junior or Spa Suites or our Self Serviced Gatehouse that can accommodate up to 3 adults or 2 adults and 1 child. Please call our reservations team on 01342 714914 for further information.

  • Do I need to bring my own bathrobe?

    Robes and slippers are provided in all of our bedrooms and suites.

  • What is your cancellation policy?

    For Dinner, Bed and Breakfast packages:

    Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.

    For Breaks with Treatments included:

    Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

    A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.

    For Advanced Purchase and Special offer Pre paid rates:

    Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

  • Do room and spa rates include VAT?

    Yes, all of our rates include VAT.

  • Do you allow pets in your hotel?

    We have selected rooms for small dogs and they are welcome in the outdoor public areas of the hotel. View our dog guide here.

  • Can I use the spa during my stay?

    Utopia Spa access is available for all guests confirmed on one of our leisure breaks. Please be aware that Utopia Spa access is not included on Room Only, Bed & Breakfast or Dinner, Bed & Breakfast packages. Spa access can be added for a small charge per person per night or included when booking an 85 or 55 minute Utopia Spa Treatment.

  • What are your Limited Company Details?

    Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul's Square, Liverpool, L3 9SJ, VAT No: GB649076410

  • Do you have parking?

    Yes, we have free parking at the hotel. This includes Tesla destination charging points for electric cars and designated disabled parking spaces.

  • What are your restaurant opening times?

    AG's Restaurant
    A la carte dinner: 7pm - 9.30pm
    Tasting menu: 7pm - 9pm
    Saturday brunch: 11am - 2.30pm
    Sunday lunch: 12pm - 2.30pm

    Reflections Restaurant
    Breakfast: Mon - Fri 7am - 10am | Sat - Sun 8am - 11am
    Lunch: Mon - Fri 12pm - 2.30pm | Sat - Sun 12.30pm - 2.30pm
    Dinner: Mon - Thu 7pm - 9.30pm | Fri to Sun 6.30pm - 9.30pm

    1608 Champagne Bar
    The lounge bar menu: 11am - 9.30pm

  • Do your restaurants have a dress code?

    Our dress code for AG's is elegantly smart. We do not require gentlemen to wear a jacket and tie, but please bear in mind that we do not permit sportswear.

  • Do you cater for specific dietary requirements?

    We try our best to cater for special diets. We offer a Vegan and Vegetarian menu in both of our restaurants however for certain dietary requirements we do require a minimum of 24 hours notice.

  • What is the difference between your two restaurants?

    AGs Restaurant is 3 AA Rosette awarded and is open for A la carte dinner, Saturday brunch, and Sunday lunch. To dine in AGs you must comply with our smart dress code. While we don't require a jacket and tie, we don't permit sportswear.

    Reflections Restaurant is 2 AA Rosette awarded and is open for Breakfast, Lunch and Dinner. This restaurant provides a more relaxed setting to dine in, there is no dress code and we welcome spa guests to relax in their robes.

  • Do you have to be a hotel resident to enjoy the bar and restaurants?

    You do not have to be a hotel resident to come in for drinks or dining. However, you will need to book a table in advance if you wish to dine with us.

  • What can I buy with monetary vouchers?

    Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.

  • How long are gift vouchers valid for?

    Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers of which are valid for 6 months, unless stated otherwise.