Barnett Hill

FAQs

Find out all you need to know about Barnett Hill before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01483 893361 and they will be happy to answer any of your queries.

  • What time can I check in?

    Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.

  • What time is check out?

    Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.

  • What time is breakfast served?

    Monday - Friday | 7:00am - 9:30am

    Weekends & Bank Holidays | 8:00am - 10:30am

  • Do I need to bring my own bathrobe?

    Slippers and Robes are provided in Luxury rooms and above at Barnett Hill.

  • What is your cancellation policy?

    For Dinner, Bed and Breakfast packages:

    Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.

    For Breaks with Treatments included:

    Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

    A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.

    For Advanced Purchase and Special offer Pre paid rates:

    Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

  • Do room and spa rates include VAT?

    Yes, all of our rates include VAT.

  • Do you allow pets in your hotel?

    We are delighted to welcome small & medium sized dogs to Barnett Hill.  Your dog is welcome to stay with you in certain splendid attic suites, luxury king rooms and comfy rooms which are all situated in The Courtyard with easy access to our grounds. To find out more view our dog guide here.

  • Do you have parking?

    Yes, we have free parking at the hotel for guests and visitors.

  • What can I buy with monetary vouchers?

    Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.

  • How long are gift vouchers valid for?

    Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers of which are valid for 6 months, unless stated otherwise.

  • What can I buy with monetary vouchers?

    Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.

  • How long are gift vouchers valid for?

    Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers of which are valid for 6 months, unless stated otherwise.

  • What Covid measures are in place?

    Our teams continue to treat face masks as part of their uniform to provide assurance and protect our more vulnerable guests.  It is up to you if you would like to also wear a mask. We have NHS Track & trace points to allow you to check in if you wish to.  There are no restrictions on the number of guests that can gather at an event or dine in our restaurants.  All our stringent cleaning measures are still in place and you will see plenty of hand sanitiser dotted around the hotel.