Barnett Hill

FAQs

Find out all you need to know about Barnett Hill before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01483 893361 and they will be happy to answer any of your queries.

  • What time can I check in?

    Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.

  • What time is check out?

    Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.

  • What time is breakfast served from?

    Monday - Friday | 7:00am - 9:30am

    Weekends & Bank Holidays | 8:00am - 10:30am

  • Do I need to bring my own bathrobe?

    Slippers and Robes are provided in Luxury rooms and above at Barnett Hill.

  • What is your cancellation policy?

    For Dinner, Bed and Breakfast packages:

    Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.

    For Breaks with Treatments included:

    Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

    A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.

    For Advanced Purchase and Special offer Pre paid rates:

    Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

  • Do room and spa rates include VAT?

    Yes, all of our rates include VAT.

  • Do you allow pets in your hotel?

    We have selected rooms for small dogs. Dogs are welcome in the outdoor public areas of our dog friendly hotel.

  • What are your Limited Company Details?

    Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul's Square, Liverpool, L3 9SJ, VAT No: GB649076410

  • Do you have parking?

    Yes, we have free parking at the hotel for guests and visitors.

  • What rooms do you have available for special occasions?

    We have two private spaces that are perfect for a variety of special occasions. Please find out more about the spaces, their capacity and how to enquire here.

  • What type of special occasions do you cater for?

    We can cater for a variety of special occasions from 20 - 100 guests, including:

    - Engagement and anniversary celebrations
    - Birthday parties
    - Cocktail and canapé receptions
    - Name the baby and gender reveal parties
    - Baby showers
    - Retirement parties
    - Celebration of life events

  • What can I buy with monetary vouchers?

    Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.

  • How long are gift vouchers valid for?

    Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers of which are valid for 6 months, unless stated otherwise.