Conference and Banqueting Manager

The Role

The Conference and Banqueting Manager will have responsibility for conference and banqueting standards and service standards across a range of meeting, dining and wedding suites. Supported by a team of 15 casual Waiters/esses and by a full time Event Manager during the busy wedding season.

Events occur throughout the week including the busy weekend period. Events cover a range of styles from conferences, corporate events, weddings, private dining, celebration dinners and party nights for the festive period. They range from intimate dinners for 2 to corporate or wedding events up to 150 with evening functions with bar service for 200. Please see our guest website for further details of our facilities.

Main Duties

  • Liaise with the sales team prior to the event to ensure you have a total understanding of the operation of the event and to raise and resolve any pre-event queries
  • Ensuring all rooms are set according to the function sheet ready for the start of the event
  • Ensuring casual employees are rotared to support during service periods throughout the event
  • Welcome conference and banqueting guests on arrival to the hotel
  • Meet conference/events organisers to run through the day events to ensure all needs are met and any operational challenges planned for to ensure guest satisfaction
  • Supervise team to ensure all event requirements are met to the guests satisfaction
  • Recruit, train and coach casual employees to ensure guest service standards
  • Ensure all events are held in accordance with the guest service standards outlined in the Mystery Guest Standards
  • Supervise and carry out food and beverage service for business and leisure events
  • Service all conference rooms as required
  • Liaise with night team to ensure overnight servicing and setup of rooms to ensure they are ready for the next morning
  • Liaison with operational departments to ensure they are aware of guest requirements during the event
  • Ensure all function sheet requirements are met for the event and that billing is accurate as per the billing instructions on the function sheet
  • Liaise with the sales team for any post event requirements/feedback

Requirements

  • Previous food and beverage management experience in a quality events environment at an operational level
  • Knowledge of order of service for weddings/toastmaster
  • Live within a close proximity to the hotel to be able to complete flexible shifts dictated by the event you are managing
  • Smart appearance and a calm friendly manner even when under pressure
  • Ability to be well organised with excellent planning skills
  • Clear and effective communicator both with employees and guests

Benefits

£24,000 to £26,000

  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

 

 

Tagged as: Rowhill Grange Hotel & Utopia Spa

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