We are seeking a smart, responsible individual to head up our Night Porter team, offering guest security and customer service overnight.
The Nights team cover a full range of guest services including reception, food and beverage service, security and banqueting setup duties. You will be heading up a small team of 3 responsible for guest care and security covering shifts for 5 nights per week
- 5 nights out of 7, 40 hrs per week, weekend shifts on a rota basis. Shifts are 22.00 – 07.00 per night.
- Guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
- Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
- Conference/Banqueting room setups where needed overnight, and some basic cleaning duties.
- Supervision and coaching of the Night team to ensure adherence to guest service standards
- Completion of rotas and timesheets on a weekly basis
- Ensure compliance with the health and safety policy during night-time hours
- Smart appearance
- Friendly manner – even at Night!
- Customer service experience within a hotel/hospitality environment
- Mature approach to customer service and safety/security issues
- Must have 2 excellent references available to be checked.
- Experience of night shift working preferred
- Some supervisory experience and a team player and motivator to assist our small team
£24,000 per annum, (£23,000 + £1,000 per annum guaranteed service charge payment paid quarterly)
- An additional end of financial year service charge bonus also paid
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday