Night Manager (Nr East Grinstead)

We are seeking a smart, responsible individual to head up our Night Porter team, offering guest security and customer service overnight.

 The Role

The Nights team cover a full range of guest services including reception, food and beverage service, security and banqueting setup duties. You will be heading up a small team of 3 responsible for guest care and security covering shifts for 5 nights per week

  • 5 nights out of 7, 40 hrs per week, weekend shifts on a rota basis. Shifts are 22.00 – 07.00 per night.
  • Guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
  • Conference/Banqueting room setups where needed overnight, and some basic cleaning duties.
  • Supervision and coaching of the Night team to ensure adherence to guest service standards
  • Completion of rotas and timesheets on a weekly basis
  • Ensure compliance with the health and safety policy during night-time hours

Requirements

  • Smart appearance
  • Friendly manner – even at Night!
  • Customer service experience within a hotel/hospitality environment
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred
  • Some supervisory experience and a team player and motivator to assist our small team

Benefits

£24,000 per annum, (£23,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

 

 

Tagged as: Alexander House Hotel & Utopia Spa, Nights, Reception

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