Join our Front of House team under the direction of our experienced Night Manager, Alberto Rodgriuez. There are a team of receptionists, switchboard operators, concierge and 3 night staff.
Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of a small team responsible for guest care and security between the hours of 22.30 and 07.00
- 5 days per week including weekend shifts on a rota basis.
- Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
- Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
- Smart appearance
- Friendly manner – even at Night!
- Customer service experience
- Mature approach to customer service and safety/security issues
- Must have 2 excellent references available to be checked.
- Experience of night shift working preferred
£21,000 per annum, (£20,000 + £1,000 per annum guaranteed service charge payment paid quarterly)
- An additional end of financial year service charge bonus also paid
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Accommodation help available for those relocating
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday