Night Porter (Nr East Grinstead)

Join our Front of House team under the direction of our experienced Night Manager, Alberto Rodgriuez. There are a team of receptionists, switchboard operators, concierge and 3 night staff.

The Role

Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of a small team responsible for guest care and security between the hours of 22.30 and 07.00

  • 5 days per week including weekend shifts on a rota basis.
  • Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

  • Smart appearance
  • Friendly manner – even at Night!
  • Customer service experience
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred

Benefits

£21,000 per annum, (£20,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Accommodation help available for those relocating

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Tagged as: Alexander House Hotel & Utopia Spa, Reception

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