We are seeking an Operations Manager to support Tim Hall, our General Manager, with the smooth day to day running of the hotel along with a dedicated team of Heads of Department.
You will be responsible and accountable for all food and beverage service areas including; The Oak Room Restaurant, 1905 Bar, Conference & Banqueting, Room Service and Lounge Service. Your focus will be the consistent delivery of high standards of guest service across all F&B operational areas. You will be supported by an Assistant Operations Manager and overall managing a team of 30 employees.
In the General Managers absence you will also take responsibility for ensuring the smooth operation of Housekeeping and Front of House departments offering you the opportunity to really influence the continued future success of the hotel. Indeed on an ongoing basis as head of the Duty Management team you will be involved in supporting all departments across the Hotel
The key areas of focus will be;
Service delivery – ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards
Planning/Resourcing – ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.
Operations – through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.
Systems – ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.
Staffing and Performance Management – ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
Revenue Management – Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.
- Previous quality operational management experience within the 4/5 star hotel market
- A CV showing a bias towards Food and Beverage experience
- Excellent customer service skills
- High standard of personal presentation
- Confident, professional and welcoming personality
- Proven ability to recruit, train, coach and motivate hospitality teams
- Ability to work under pressure, giving direction and leadership to the team
- A self-motivated, driven, results orientated and proactive attitude is required.
- Excellent verbal and written communication skills both for internal and external communication
- £34,000 per annum plus performance incentive bonus
- Single Private Medical Cover
- 4 weeks holiday
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday