Reception/Lobby Host

The Role

A smart, friendly, immaculate individual is sort to welcome all arriving and departing guests at the main Hotel entrance, and to be available in the lobby to assist guests and support reception when they are busy. You will be available to improve the overall guest arrival experience and also to assist guests by showing them to dining and afternoon tea areas. You will often be the first and last person a guest sees – making you an important part of their memory of Great Fosters.

  • Welcoming guests into the hotel and enquiring what they are here for (dining, afternoon tea, to stay etc)
  • Escorting guests to the Bar, Restaurant or Event space
  • Introduce arriving guests to the hotel reception using their name
  • Communicate with the Restaurant and Bar team to ensure table allocations are correct in order to show guests to the correct tables for dining
  • Organisation of booking sheets to distribute to the Front of House team
  • A warm and welcoming manner and able to assist with multiple enquires
  • Excellent standard of appearance
  • Excellent verbal communication
  • 5 days per week to cover peak arrival and departure days, including weekend shifts

Requirements

  • Excellent standard of personal appearance
  • A presence as a host on the main entrance
  • Excellent verbal communication – confident yet relaxed and friendly
  • Bright, warm and friendly disposition
  • Genuine desire to serve our guests whether here for business, pleasure or a special occasion
  • Ability to work daytime shifts

The Benefits

£17,100 per annum + service charge bonus

  • Single local accommodation available at £460 per month if required
  • 4 weeks holiday rising to 5 weeks to reward loyal service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will have access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Tagged as: Great Fosters Hotel

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