Front of House Operations Manager

We are seeking an experienced Front of House Manager to take on this new role to strengthen the support given to our Hotel Operations Manager Chris Roberts who has a concentration on food and beverage operations.

The Role

Reporting to our Hotel Operations Manager and General Manager you will be responsible and accountable, with the support of your Front of House Manager, for all front of house departments including Housekeeping, Hotel Reception and Night Concierge.

Your focus will be the consistent delivery of high standards of guest service across all front of house operational areas. You will be passionate about guest service with the previous experience to set, implement, monitor and coach standards of performance. A team motivator and leader who can support/train and coach heads of departments and their teams to develop and meet the demands of their roles.

The key areas of focus will be;

Service delivery – ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, and Mystery Guest standards

Planning/Resourcing – ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.

Operations – through effective supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be working as part of the Duty Management team at the Hotel under the direction of the Hotel Operations Manager.

Systems – ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use across all FOH areas.

Staffing and Performance Management – ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.

Revenue Management – Ensuring all inhouse opportunities for sales are taken and liaising with General Manager, Group Sales, Marketing and Revenue Managers to ensure financial targets are met.

Requirements

  • Previous quality operational management experience within the 4/5 star hotel market
  • A CV showing a bias to Front of House experience
  • Excellent customer service skills
  • High standard of personal presentation
  • Confident, professional and welcoming personality
  • Proven ability to recruit, train, coach and motivate hospitality teams
  • Anility to work under pressure, giving direction and leadership to the team
  • A self motivated, driven, results orientated and proactive attitude is required.
  • Excellent verbal and written communication skills both for internal and external communication

Benefits

£27,000 – £29,000 per annum (£26/£28,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • Single Private Medical Cover
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Tagged as: Reception, Rowhill Grange Hotel & Utopia Spa

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