Utopia Retreat Therapist Supervisor

We are now excited to recruit for our newly created Utopia Retreat at Great Fosters. An intimate facility of 2 single and 1 double treatment room with mini reception area located by our beautiful outside pool area. Building on the amazing success of our Utopia Spa at Alexander House Hotel & Utopia Spa, clients will be offered a range of face and body treatments at the Utopia Retreat.

The Role

We are seeking to recruit a Therapist Supervisor to work under the guidance of Emily Mace our experienced Spa Manager at Alexander House Hotel & Utopia Spa to supervise a small team of therapists and ensure an excellent guest experience.

Your duties will be to;

  • Offer the wide range of technical face & body treatments.
  • Customer service from guests welcome and arrival to their departure.
  • Completing clients consultations and ensuring a proper record is made of results.
  • Ensuring the guest journey through their Utopia Retreat experience is outstanding.
  • Explaining the treatment to be performed and deal with any challenges/concerns raised.
  • Ensuring the treatment is offered to the clients requirements.
  • Discussing retail products and beauty regime to enhance the guests experience following their treatment.
  • Offering refreshments on conclusion of the treatment.
  • Ensure correct billing.

In addition you will;

  • Complete therapist rotas (max 4 therapists on duty at any time)
  • Ensure all guests are warmly welcomed and co-ordinate service from the time they arrive to the time they depart
  • Monitor the presentation of the Retreat and all Therapists
  • Ensure the Retreat is adequately stocked for service
  • Complete Retail and Professional Product Orders
  • Assist with Therapist recruitment and training supported by Kristina
  • Monitor treatment standards and implement corrective action/training where required
  • Complete opening and closing procedure ensuring it is fully operational
  • Encourage Retail, Gift Voucher and Gift experience sales personally and through the team


  • 40 hrs, 5 days out of 7 including our busy weekends, 9.30am – 6pm
  • Level 2 and 3 Beauty Therapy qualification, or equivalent
  • Practical therapy experience within a spa/salon
  • Supervisory experience of approximately 2 years within a beauty/spa
  • Smart appearance with a warm and friendly disposition
  • Maturity and calm approach to dealing with guest and staff issues to ensure resolution
  • Smart appearance and excellent communication skills with a passion for guest service
  • Must have transport given hotels semi rural location

The Benefits

            £24,000 + attractive treatment and retail commissions and bonus

  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday




Tagged as: Great Fosters Hotel, Spa

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