Rowhill Grange & Utopia Spa

FAQs

Find out all you need to know about Rowhill Grange & Utopia Spa before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01322 615136 and they will be happy to answer any of your queries.

  • What time can I check in?

    Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.

  • What time is check out?

    Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.

  • What time is breakfast served from?

    Monday - Friday | 7:00am - 9:30am

    Weekends & Bank Holidays | 8:00am - 10:00am

  • Are there rooms that can sleep three people available?

    We do not have any rooms that accommodate three adults. If you would like to book a stay with three adults, you have the option to book adjoining rooms. Our Junior Suites include a sofa bed which can sleep a child under the age of 12 years.

  • Do I need to bring my own bathrobe?

    Robes and slippers are provided in all of our bedrooms.

  • What is your cancellation policy?

    For Dinner, Bed and Breakfast packages:

    Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.

    For Breaks with Treatments included:

    Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

    A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.

    For Advanced Purchase and Special offer Pre paid rates:

    Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.

  • Do room and spa rates include VAT?

    Yes, all of our rates include VAT.

  • Do you allow pets in your hotel?

    Pets are not permitted in any rooms at Rowhill Grange. If you have a small dog that is under 10 kilos, they are welcome to join you for lunch or drinks on our outdoor terrace and in the hotel grounds. Please view our dog guide here.

  • Can I use the spa during my stay?

    Yes, as a guest of Rowhill Grange you will receive temporary residential membership to our Utopia Spa. You can make full use of the spa from 3pm on day of arrival until 11am on day of departure. If you have booked a Spa Break with treatments included in the package, we will extend the use of spa facilities until 1pm on day of departure.

  • What are your Limited Company Details?

    Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul's Square, Liverpool, L3 9SJ, VAT No: GB649076410

  • Do you have parking?

    Yes, we have free parking available at Rowhill Grange. This includes designated disabled parking spaces.

  • What are your restaurant opening times?

    RGs Restaurant
    Breakfast:
    Monday - Friday | 7am - 9.30am
    Saturday & Sunday (including Bank Holidays) | 8am - 10am
    Lunch:
    Monday - Friday | 12pm - 2pm
    Dinner:
    Sunday - Thursday | 7pm - 9pm Friday - Saturday | 7pm - 9.30pm

    Elements Bar & Lounge
    Open daily for Lunch, Dinner and Afternoon Tea | 11am - 10pm

  • Do your restaurants have a dress code?

    Our dress code for RG's is elegantly smart. We do not require gentlemen to wear a jacket and tie, but please bear in mind that we do not permit sportswear.

  • Do you cater for specific dietary requirements?

    We try our best to cater for special diets. We offer a Vegan and Vegetarian menu in both of our restuarants, however, for certain dietry requirements we do require a minimum of 24 hours notice.

  • What is the difference between your two restaurants?

    RGs Restaurant is 2 AA Rosette award winning restaurant and is open for Breakfast, Lunch and A la carte dinner. To dine in RGs you must comply with our smart dress code. While we don't require a jacket and tie, we don't permit sportswear.

    Elements Bar & Lounge provides a more relaxed setting to dine in, it is open for Lunch, Dinner and Afternoon Tea.

  • What can I buy with monetary vouchers?

    Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.

  • How long are gift vouchers valid for?

    Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers that are valid for 6 months unless stated otherwise.