Rowhill Grange & Utopia Spa
Find out all you need to know about Rowhill Grange & Utopia Spa before your visit, from overnight stay information, to dining details and the best way to travel to us. If you need some further information, please contact our reception team on 01322 615136 and they will be happy to answer any of your queries.
- What time can I check in?
Check in is at 3pm. We offer early check in at 12pm, charged at £50.00 per room.
- What time is check out?
Check out is at 11am. We offer late check out at 2pm, charged at £50.00 per room.
- What time is breakfast served from?
Monday - Friday | 7:00am - 9:30am
Weekends & Bank Holidays | 8:00am - 10:00am
- Are there rooms that can sleep three people available?
We do not have any rooms that accommodate three adults. If you would like to book a stay with three adults, you have the option to book adjoining rooms. Our Junior Suites include a sofa bed which can sleep a child under the age of 12 years.
- Do I need to bring my own bathrobe?
Robes and slippers are provided in all of our bedrooms.
- What is your cancellation policy?
For Dinner, Bed and Breakfast packages:
Cancellation policy for this rate: a £50.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 48 hours will result in the full package price being charged. All pre-paid deposits are non-refundable.
For Breaks with Treatments included:
Cancellation policy for this rate: a £100.00 per person non-refundable deposit is required at the time of making your reservation and is only transferable if a clear 7 days notice has been given. Any notification of a cancellation within 7 days will result in the full package price being charged. All pre-paid deposits are non-refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
A more flexible amendment policy is available to allow for any unforeseen circumstances by opting for our ‘flexi cover’. This will allow you to change the date of your booking on one occasion up to 24 hours prior to arrival. This option is chargeable at £15 per room at the time of booking. Please note that Flexi cover is only available when the packages which are not fully pre-payable at time of booking.
For Advanced Purchase and Special offer Pre paid rates:
Cancellation policy for this rate: a fully pre-paid non-refundable deposit is required at the time of making your reservation and is non-transferable.as been given. Any notification of a cancellation will result in the full package price being charged. All pre-paid deposits are non refundable. We strongly advise all guests to consider travel insurance to cover the unfortunate cancellation of your stay.
- Do room and spa rates include VAT?
Yes, all of our rates include VAT.
- Do you allow pets in your hotel?
Pets are not permitted in any rooms at Rowhill Grange. If you have a small dog that is under 10 kilos, they are welcome to join you for lunch or drinks on our outdoor terrace and in the hotel grounds. Please view our dog guide here.
- Can I use the spa during my stay?
During the coronavirus pandemic, we have had to limit access to Utopia Spa to keep it a safe haven. If you book a treatment or have a treatment inclusive overnight package you will enjoy 1-hour of spa use with our compliments which should be taken immediately before or after your treatment, otherwise an hour of facility use costs £20 and must be booked in advance with our spa reception team.
- What are your Limited Company Details?
Utopia Leisure Ltd is a Limited Company registered in England and Wales. Registration No: 2942989. Registered Office: No 1, St Paul's Square, Liverpool, L3 9SJ, VAT No: GB649076410
- Do you have parking?
Yes, we have free parking available at Rowhill Grange. This includes designated disabled parking spaces.
- What are your spa opening hours?
Monday - Friday until 9pm
Saturday & Sunday until 8pm
- Do I need to book treatments in advance?
We recommend booking treatments as far in advance as possible to avoid disappointment. You can book on the day, however there might be limited availability.
- I have booked a spa break, what time are my treatments?
Your treatment times will be confirmed during check in, and can be scheduled between 3pm on the day of arrival until 1pm on the day of departure. Please note that treatment times cannot be confirmed prior to check in.
- What spa facilities do you have?
Our Roman-inspired spa has two floors of luxury spa facilities. You can take a dip in the full length swimming pool or relax in the hydrotherapy pool, bubble tub and sauna. Steam rooms and monsoon showers are also located in our changing suites.
- Can I use the spa before check in at 3pm?
The use of spa facilities is from 3pm. If you wish to use the spa before 3pm we do offer an early check in option, charged at £50.00 per room. Early check in is available from 12pm and will allow you access to all spa facilities. To arrange, please contact us in advance of your stay.
- Is there a minimum age requirement for access to the spa and pools?
For health and safety reasons, any persons under the age of 18 are not permitted to use the spa or pool facilities.
- Shall I bring two swimming costumes with me?
We do not have swimwear drying facilities available at our spa, so you may wish to bring more than one.
- Do I need to bring my own robe or footwear?
Slippers and Robes are provided in all bedrooms at Rowhill Grange.
- Where can I view the spa lunch menu?
- If I book a treatment do I have access to the Spa facilities?
No, if you would like access to the spa facilities you must book this separately.
- Do you have a hair salon?
- What are your restaurant opening times?
Monday - Friday | 7am - 9.30am
Saturday & Sunday (including Bank Holidays) | 8am - 10am
Monday - Friday | 12pm - 2pm
Monday - Sunday | 7pm - 9pm
Elements Bar & Lounge
Open daily for Lunch, Dinner and Afternoon Tea | 11am - 9pm
- Do your restaurants have a dress code?
Our dress code for RG's is elegantly smart. We do not require gentlemen to wear a jacket and tie, but please bear in mind that we do not permit sportswear.
- Do you cater for specific dietary requirements?
We try our best to cater for special diets. We offer a Vegan and Vegetarian menu in both of our restuarants, however, for certain dietry requirements we do require a minimum of 24 hours notice.
- What is the difference between your two restaurants?
RGs Restaurant is 2 AA Rosette award winning restaurant and is open for Breakfast, Lunch and A la carte dinner. To dine in RGs you must comply with our smart dress code. While we don't require a jacket and tie, we don't permit sportswear.
Elements Bar & Lounge provides a more relaxed setting to dine in, it is open for Lunch, Dinner and Afternoon Tea.
- Do I need to book my afternoon tea experience in advance?
Due to the popularity of our afternoon tea, advanced booking is highly recommended.
- What is the price of your afternoon tea?
Afternoon Tea: £27pp Monday - Friday | £29pp Saturday & Sunday
- Do you cater for specific dietary requirements?
We offer gluten free afternoon tea, where our sandwiches are made with gluten free bread and the scones, homemade pastries and patisserie are made with gluten free flour. We can also prepare dairy free, sugar free or vegan afternoon tea. Available only if pre-ordered.
- What rooms do you have available for special occasions?
- What type of special occasions do you cater for?
We cater for a wide range of events including:
- Engagement celebrations
- Glamorous balls
- Retirement parties
- Celebration of life
- Bespoke events
- What can I buy with monetary vouchers?
Money vouchers can be redeemed against any product for the purchased hotel. No change will be given when using a voucher to settle your account. Please note that gift vouchers cannot be used as a payment method to buy gift vouchers.
- How long are gift vouchers valid for?
Gift vouchers are valid for 10 months from the date of purchase with the exception of certain sale vouchers that are valid for 6 months unless stated otherwise.
- What is the nearest train station?
Swanley train station is approximately a 9 minute drive away from Rowhill Grange. Alternatively, Faringham Road train station is approximately an 11 minute drive.
- What bus routes are there near by?
The 477 bus line offers a service that has a stop near to Rowhill Grange.